SHIPPING POLICY
Introduction
At Losferry Inc., we're committed to delivering your purchase in a timely manner while ensuring that it arrives in perfect condition. This shipping policy provides all the details you need to know about how and when you can expect your order.
Shipping Areas
We ship to all 50 states within the United States. At this time, we do not offer international shipping. Please note that restrictions may apply for certain areas.
Processing Time
Orders are processed within 1-2 business days. Business days are Monday through Friday, excluding holidays.
Shipping Methods & Delivery Times
Our store uses stand shipping method:
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Standard Shipping: Delivery within 5-7 business days after processing.
Please note that these times are estimates and actual delivery times may vary.
Free Shipping
We offer free standard shipping on all orders. The free shipping is applied automatically at checkout on eligible orders.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package until it's delivered.
Shipping Issues
If you encounter any problems with your shipment, such as a delayed delivery or a damaged item, please contact our customer service immediately at service@losferry.com. We're here to help and will do our best to resolve any issues as quickly as possible.
Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible. Note that we cannot make any changes or cancellations once the order has been shipped.
Updates to This Policy
We reserve the right to modify this shipping policy at any time. If we make changes, we will notify you by revising the date at the top of the policy.
Thank you for shopping with Losferry Inc. We appreciate your business and are always here to help if you have any questions. Please don't hesitate to reach out to our customer service team if you need assistance.
RETURN POLICY
Introduction
At Losferry Inc., our goal is for you to be completely satisfied with your purchase. If for any reason you're not satisfied, we've outlined our return policy below.
Return Eligibility
Items must be returned within 30 days of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Return Process
To start a return, please contact our customer service team at [Customer Service Email] or service@losferry.com with your order number and details about the product you would like to return. They will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to return the item.
Customers are responsible for return shipping costs unless the product arrives damaged or defective.
Refunds
Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team.
Missing or Late Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at service@losferry.com.
Changes to This Policy
We reserve the right to modify this return policy at any time. If we make changes, we will notify you by revising the date at the top of the policy.
Thank you for shopping with Losferry Inc. We value your business and are always here to help if you have any
questions or concerns. Please don't hesitate to reach out to our customer service team if you need assistance.
PAYMENT METHOD
Introduction
At Losferry Inc., we aim to make your shopping experience as convenient as possible, which includes offering a variety of payment methods. Please review the payment methods we accept below.
Credit and Debit Cards
We accept the following credit and debit cards:
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Visa
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MasterCard
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American Express
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Discover
Your card will be charged once the order has been processed and accepted.
PayPal
We accept PayPal as a payment method. When choosing this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. After completing this, you will be returned to Losferry Inc. to complete your order.
Apple Pay and Google Pay
For quick and secure payments, we also accept Apple Pay and Google Pay. These methods are available at checkout if you're using a compatible device.
Security
Your security is our priority. All transactions are secured and encrypted for your protection.
Currency
All prices on our site are in US dollars, and we process all payments in US dollars.
Payment Issues
If you're having trouble with your payment method or need assistance, please contact our customer service team at service@losferry.com.
Thank you for choosing Losferry Inc. We appreciate your business and are committed to making your shopping experience easy and enjoyable.
WHOLESALE INQUIRIES
Introduction
Thank you for your interest in Losferry Inc.'s products for your wholesale needs. We're delighted to partner with businesses who share our commitment to quality and customer satisfaction.
Eligibility
We welcome wholesale inquiries from both domestic and international businesses. Retailers, independent boutiques, online stores, and commercial businesses interested in selling or utilizing our products are encouraged to contact us.
Product Selection
Our comprehensive selection of products is available for wholesale. You can view our product offerings on our website. Should you have any specific products you are interested in, please let us know in your inquiry.
How to Inquire
If you wish to inquire about wholesale opportunities, please email us at service@losferry.com with the following information:
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Your business name and location
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Type of business (retail, online, commercial, etc.)
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Tax ID or Reseller’s License number
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Contact person and contact details
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Products you are interested in
Once your inquiry is received, a member of our wholesale team will be in contact with you to discuss potential opportunities and provide additional information.
Order Minimums and Pricing
Information about order minimums, pricing, payment terms, and shipping will be provided once your wholesale account is established. Please note, we reserve the right to limit quantities on any products.
Customer Service
Our commitment to customer satisfaction extends to our wholesale partners. Our team is available to assist with product selection, ordering, and any questions you may have.
Thank you once again for your interest in partnering with Losferry Inc. We look forward to exploring potential opportunities with you and building a successful business relationship.